Delete your account

You can delete your myShelf account in the app or request deletion from Nubico Software Technologies, S.L., Spanish tax ID B13749221, without having the app installed. This page explains the process and its effects.

Delete your account in the app

1. Open myShelf and go to Profile.
2. In the “Delete all data” group, select “Delete account”. If you do not have an active subscription, the option is also available on the subscription screen beside “Sign out”.
3. Confirm the request and, if prompted, sign in again to verify your identity.

Deletion takes place when the process completes successfully, whether you sign in with Apple, Google or email. Your local library remains on the device. To erase it too, first use Profile › Delete all data.

Request deletion without the app

Email hola@nubico.tech with the subject “Delete my myShelf account”. Use the email linked to your account or provide your @handle if you have one. Do not send passwords or verification codes.

If you only use Apple and have no handle, contact us anyway: we will explain how to establish account ownership, as we do not retain the email Apple provides on our server. We will only request additional information where necessary and proportionate to identify the account and prevent unauthorised deletion.

Email requests are reviewed manually. We generally respond within one month; if a lawful extension is needed due to complexity or volume, we will explain it within that first month. Once the request is verified and handled, we will confirm the outcome.

Data that is deleted

• The account, sign-in methods, stored credentials and associated pending codes.
• The library backup, sessions and settings, including any audio notes contained in the backup.
• The social profile, avatar, follows and blocks you set, except for the report evidence described below.
• Your feature suggestions, comments and votes. Records dependent on deleted suggestions or comments are also deleted.
• Account access sessions on all devices.

Deletion attempts to revoke linked Apple authorisation. The app can revoke Google access if that sign-in is available on the device. Review authorisations in your Apple or Google account where needed, particularly when requesting deletion by email.

Data subject to retention

Account deletion does not immediately erase every record. The privacy policy details purposes, legal bases and retention periods:

• Community safety: evidence from received profile reports, removed content records and suspension history. These may remain for the lifetime of the service and have no general automatic expiry. They are linked to pseudonymous identifiers and are not anonymous. Reports may contain the name, handle, avatar reference, books and reviews visible when the report was made.
• Received blocks: until the person who blocked you removes the block or deletes their account, to prevent bypassing it by creating another account.
• Handle: reserved for the same identity for 30 days.
• Support and feedback: the account and handle are detached, but text and contact details you supplied may remain for as long as needed for their purpose. You may request erasure.
• Usage, diagnostics and searches: until expiry, with a maximum of 90 days.
• Purchases: records necessary for purchased access and to fulfil legal obligations or handle claims; stores retain their own records.

You may request erasure of retained data or object to processing. We will assess the request under applicable law and affected people’s rights, as explained in the rights section.

Cancel your subscription

Deleting the account or uninstalling the app does not cancel a subscription. Manage it through the store where you purchased:

• Apple: Settings › your name › Subscriptions.
• Google Play: Payments & subscriptions › Subscriptions.

Delete specific data

• Profile › Delete all data removes local books and sessions and the library backup.
• Turning off social mode removes the profile, follows and avatar. It does not delete feature suggestions or comments.
• Profile › Sign-in methods lets you remove linked methods, except the only remaining method or the one being used on that device.

For other requests, contact hola@nubico.tech. Full controller details are available in the legal notice.